PRIVACY POLICY

Introduction

D’Kelulut Campsite (hereinafter “we,” “us,” or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia (PDPA).

Definitions

In this Privacy Policy, the following terms have the following meanings:

  • “Personal Data” refers to any information that identifies you as an individual or can be used to identify you, including but not limited to your name, contact information, billing information, and booking history.
  • “Services” refers to the online booking service for camping sites provided by D’Kelulut Campsite.
  • “Website” refers to the D’Kelulut Campsite website and any associated web pages or applications.

Personal Data We Collect

We may collect the following types of personal data:

  • “Name” – Your full name.
  • “Contact Information” – Your email address and phone number.
  • “Billing and Payment Information” – Information necessary for processing payments and refunds.
  • “Booking History” – Information related to your past camping site bookings.
  • “Location Data” – Data related to your geographical location.
  • “Device Information” – Information about the devices you use to access our website.
  • “Communication Preferences” – Your choices about receiving communication from us.

Purposes of Data Collection

We collect and process your personal data for the following purposes:

  • To facilitate and manage your camping site bookings.
  • To provide you with relevant information and updates.
  • To process payments and refunds.
  • To personalize your experience on our website.
  • To improve our services and user experience.
  • To comply with legal and regulatory requirements.

Consent

By using our Services and providing your Personal Data, you consent to the collection, use, and disclosure of your data in accordance with this Privacy Policy.

Data Retention

We will retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable laws and regulations.

Security

We use reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Disclosure of Personal Data

We may share your personal data with:

  • Any or all service providers and partners involved in facilitating your bookings. This may include campsite operators, payment gateway services and any other service providers which may be added on to the services we provide.
  • Legal and regulatory authorities when required by law.
  • In cases of merger, acquisition, or bankruptcy, your data may be transferred to a third party.

Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Object to the processing of your data.
  • Withdraw your consent at any time.
  • Lodge a complaint with the relevant authority.

Cookies

We may use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites or services that are not under our control. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of these third parties before using their services.

Children’s Privacy

We do not intend to collect data from individuals below 18 years old. If you are a parent or guardian and believe that we may have inadvertently collected information from a child under 18, please contact us to have the information removed.

Data Security

We are committed into taking all reasonable measures to ensure the safety and integrity of your personal information from unauthorised access, disclosures, modifications and deletion. However, no electronic and/or online transmissions can be fully guaranteed as this is not reasonably possible.

Changes to the Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please check this policy periodically for any updates.

Opt-Out Clause

You have the option to opt-out of receiving certain communications from us. You can update your communication preferences in your account settings or by contacting us.

Contact Us

If you have any questions or concerns about this Privacy Policy or your Personal Data, please contact us at dkelulutcampsite@gmail.com or use the Contact button on dkelulutcampsite.com.

Governing Laws

This Privacy Policy is governed by and construed in accordance with the laws of Malaysia.